This Privacy Policy explains how Fresh Order processes personal data in connection with its move-in and move-out cleaning services and related website use. It applies to inquiries, quotes, bookings, service visits, and completion handover arrangements.
We use personal data to respond to inquiries, review property condition, confirm scope and handover time, prepare a custom quote, arrange appointments and access, carry out the cleaning visit, complete handover, process payments, maintain records, manage website security, and comply with legal obligations. We may also use limited data to improve internal operations and handle service-related communications.
We may share personal data with service providers and other operational partners that help us manage communications, website functions, scheduling, payment handling, record keeping, or related administrative tasks. These parties may process data only for the purposes we specify and under confidentiality or equivalent data protection obligations.
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, or where disclosure is needed to protect our rights, users, or the security of our systems. We may also share information to establish, exercise, or defend legal claims.
We may process identification and contact details, property and access information, appointment details, service preferences, condition photos if provided, payment-related records, and communications sent through the website or by other booking methods. We may also process technical data such as device, browser, and usage information when the website is used.
We collect data directly from you when you make an inquiry, request a quote, arrange access, confirm an appointment, or communicate with us. We may also receive information from a property owner, tenant, or manager acting on your behalf, and we may generate limited technical data through the operation of the website and related systems.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent depending on their function. We do not rely on cookies to collect more information than is reasonably needed for the website and service process.
You can manage cookies through your browser controls, including blocking or deleting cookies already stored on your device. Some cookies are necessary for basic website functions, and limiting them may affect site performance or form submission. Where the website offers cookie controls, those settings should be used together with browser preferences.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or review of certain processing decisions. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.
To exercise your rights, send a clear request describing the information or action you are seeking. We may ask for details needed to verify identity and locate the relevant records. If a request cannot be fully granted, we will explain the main reason where the law requires us to do so.
We retain personal data for as long as needed to handle the inquiry, provide the service, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or archived in a restricted form according to operational needs and applicable law.
We may update this Privacy Policy from time to time. The revised version will apply once it is posted on the website or otherwise made available through the usual communication channel. Where a change is material, we will take reasonable steps to draw attention to it before it takes effect.
